Manager CRM

Full-time Management & Operations

Role Summary / Overview

• User lifecycle management: Own and optimize the end-to-end CRM lifecycle for a vertical ensuring a seamless and value-driven customer journey maximizing impact and optimizing ROI.
• Campaign Development: Manage engaging CRM campaigns across Talabat owned channels with a strong focus on driving user acquisition, increasing order frequency and enhancing retention.
• Experimentation & Insights: Design and launch A/B tests and other CRM experiments in collaboration with the Business Intelligence team with the aim of uncovering actionable insights to continuously refine strategies and improve performance.
• Budget management: Own responsibility for the end-to-end CRM budget for some of the markets in which Talabat operates, closely coordinating with finance planning and local marketing teams.
• Team management: Manage a team to drive growth through CRM.

As a Manager you will own and implement CRM c...