Location
truro, town of truro, Canada
Posted
July 19, 2026
Job Description
Become a pivotal leader at IPG as Manager of Client Services, dedicated to exceptional customer interactions and team growth. Shape client experience in a renowned packaging firm.
As the Client Services Manager, you'll manage the team responsible for ensuring clients receive top-notch service and support. Your focus will be on developing strategies that boost retention and revenue. You will play a crucial role in mentoring staff and maintaining standards for service delivery excellence.
Key Responsibilities:
• Manage and lead a team of customer service professionals
• Resolve high-level customer inquiries with empathy
• Establish performance metrics for the team
• Collaborate with sales to drive promotional activities
• Conduct regular performance evaluations and coaching sessions
Requirements:
• Preferred degree in Business or related discipline
• 4-7 years in customer service management within manufacturing
• Proven track record in team leadership and...
As the Client Services Manager, you'll manage the team responsible for ensuring clients receive top-notch service and support. Your focus will be on developing strategies that boost retention and revenue. You will play a crucial role in mentoring staff and maintaining standards for service delivery excellence.
Key Responsibilities:
• Manage and lead a team of customer service professionals
• Resolve high-level customer inquiries with empathy
• Establish performance metrics for the team
• Collaborate with sales to drive promotional activities
• Conduct regular performance evaluations and coaching sessions
Requirements:
• Preferred degree in Business or related discipline
• 4-7 years in customer service management within manufacturing
• Proven track record in team leadership and...