Location
Houston, TX, United States
Posted
July 21, 2026
Job Description
Our associates celebrate lives. We celebrate our associates.
This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.
**JOB RESPONSIBILITIES**
**Department Management**
+ Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
+ Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service
+ Manage needs of internal and external customers
+ Work closely with location management and other field associates to ensure customers’ needs are met effectively
+ Lead, motivate, and support team within a time-sensitive environment
+ Plan, assign, and direct work of ...
This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.
**JOB RESPONSIBILITIES**
**Department Management**
+ Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
+ Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service
+ Manage needs of internal and external customers
+ Work closely with location management and other field associates to ensure customers’ needs are met effectively
+ Lead, motivate, and support team within a time-sensitive environment
+ Plan, assign, and direct work of ...