Job Description
About Us
We are a leading provider of specialized operational, administrative, and reporting solutions across North America. We partner closely with public safety, law enforcement, and insurance sectors to streamline critical community services and support the public.
About the Role
The Operations Manager is responsible for overseeing the day-to-day functions of the local service centre. This is a working manager position that successfully balances leadership with active, frontline involvement. You will lead a mid-sized team while also directly supporting client intake, customer service, and administrative functions to ensure efficient, professional, and compliant operations.
This role requires a confident leader with strong judgment, excellent communication skills, and proven experience managing teams in a quick-paced, public-facing environment.
Key Responsibilities
- Centre Operations & Compliance
- Oversee and man...