Job Description
Job Title: Manager – Agent Operations
Reporting to: Senior Manager – Distribution & Channels
Division – Commercial Operations
Mission/ Core purpose of the Job
The Manager Agent Operations will lead initiatives using Digital Tools to improve effectiveness and efficiency of all distribution channels in line with the laid down policies, processes, and procedures. The job holder is accountable for driving compliance levels of the delivery channels through quality improvement in Trade operations.
Main Job Functions:
Develop, implement, and enforce Agent quality management initiative in line with the laid down policies, processes, and procedures.
Develop reports to track agents’ activity daily, weekly, and monthly.
Timely resolution of Agent and queries in the Trade.
Responsible for setting and execution of KPIs for Dealers and other channel partners.
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