Location
toronto, on, Canada
Posted
July 15, 2026
Job Description
Elevate your career with our Managed Services Service Manager III role, providing vital support for a range of accounts. You will oversee issue resolution and customer engagement strategies to mitigate service-related churn.
In this position, you will support small to large accounts by managing post-sale issues and onboarding processes. Ideal candidates will have over 5 years of experience in Service Management, Technical Account Management, or related technical roles and must be familiar with IT Service Management platforms like ServiceNow or Jira. Your expertise will help improve service quality significantly.
Key Responsibilities:
• Support account management and client queries
• Handle issues and escalation processes
• Conduct quarterly business reviews
• Develop service improvement plans
• Manage scheduled and ad hoc reporting
Requirements:
• Bachelor’s degree in IT, Computer Science or related field
• 5+ years in Service Management or similar role
In this position, you will support small to large accounts by managing post-sale issues and onboarding processes. Ideal candidates will have over 5 years of experience in Service Management, Technical Account Management, or related technical roles and must be familiar with IT Service Management platforms like ServiceNow or Jira. Your expertise will help improve service quality significantly.
Key Responsibilities:
• Support account management and client queries
• Handle issues and escalation processes
• Conduct quarterly business reviews
• Develop service improvement plans
• Manage scheduled and ad hoc reporting
Requirements:
• Bachelor’s degree in IT, Computer Science or related field
• 5+ years in Service Management or similar role