Job Description
Description
Role Summary
Lead strategic managed services engagements for enterprise and high-impact SprinklrCCaaScustomers, driving architecture, transformation, and long-term value realization. Act as a trusted advisor to senior stakeholders and shape scalable, future-ready customer service solutions across digital and voice ecosystems.
WhatYou’llDo
Define and leadbest-practice solution architecture and blueprinting for complex SprinklrCCaaSenvironments.
Govern and evolvecore configuration architecture , ensuring alignment to enterprise design standards, supportability, and long-term scalability.
Architect enterprise-grade solutions acrossomnichannel engagement, voice/contactcenterworkflows, automation, AI, routing, IVR, and case orchestration .
Design andoptimizeadvanced routing strategies including multi-skill routing, real-time pri...