Job Description
Company Description
Fairmont Tokyo open on July 1, 2025
Exceptional facilities with 217 rooms and suites offering stunning views of Tokyo Tower, the Bay, or the skyline, the Fairmont Gold experience, spa, infinity pool, and outdoor terraces. Discover five restaurants and two bars blending authenticity with modern flair. Our legacy continues in venues for timeless gatherings and celebrations.
Job Description
The Make Special Happen Manager is responsible for curating and delivering exceptional, personalized guest journeys across the entire hotel experience. Acting as a dedicated guest host and experience curator, this role proactively identifies opportunities to elevate every stage of a guest's stay—from arrival to departure and beyond.
Working across Rooms, Food & Beverage, Spa & Wellness, Concierge, Housekeeping and other hotel departments, the Make Special Happen Manager orchestrates seamless and memorable experiences tailored to each gue...