Major Incident Manager - ITIL & ITSM

Astra North Infoteck Inc.

Full-time Computer Occupations
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Location
Montreal, Quebec, Canada
Posted
July 27, 2026

Job Description

Job Description

Role: Major Incident Manager - ITIL & ITSM

Work Model: Hybrid – 3 Days per Week Onsite

Experience Required: 7+ Years

Position Summary

We are seeking an experienced Major Incident Manager (MIM) to lead critical incident management activities and ensure rapid restoration of IT services. The ideal candidate will possess strong ITIL knowledge, excellent communication skills, and proven experience managing high-severity incidents in enterprise environments.

This role requires coordinating technical teams, business...