Location
ciudad de méxico, ciudad de méxico, Mexico
Posted
July 28, 2026
Job Description
Job Summary
When technology fails, businesses stop. Are you the kind of person who thrives in high‑pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team! We are seeking a Major Incident Manager to join our Technology Operations Centre in Mexico City. In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, India, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.
Key Responsibilities
- Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
- Monitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of ma...