Job Description
Role Name: M AMS Support Manager
Location: Montreal
Duration: Contract
JOB DESCRIPTION:
Years of Experience to years
Technical Skills
Mastery of ITIL processes Incident Problem Knowledge Management
Management of an incident backlog prioritization SLAOLA compliance end to end follow up
Handling of major incidents P coordination communication post mortem analysis
Experience with the Follow the Sun operational model is a plus
Advanced use of ticketing tools ServiceNow
Analysis and production of KPIs dashboards
Broad technical knowledge workstation environments
Understanding of automation and process optimization initiatives
Management of operational documentation
Functional Interpersonal Skills
Operational leadership and ability to lead global teams
Excellent verbal and written communi...