[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

Full-time Other-General

What the role is

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

What you will be working on

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities

• Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
• Manage service requests and online applications efficiently while ensuring high service standards
• Prepare regular performance reports and conduct audits when required
• Maintain smooth workflow and service excellence at various service touchpoints
• Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
• Monitor and follow up on custo...