Loyalty & Partnerships - Senior Specialist

full time Business Operations Specialists

Job Title: Loyalty & Partnerships - Senior Specialist

Employment type: Contract (On-site)

Contract length: 6 - 12 months

Location: KSA

Reports to: Loyalty/Customer Engagement Manager or Head of Partnerships

PURPOSE OF THE PROJECT

The Senior Specialist – Bank-wide Loyalty & Partnerships is responsible for designing, implementing, and managing customer loyalty programs and strategic partnerships across the bank. The role focuses on enhancing customer engagement, increasing retention, driving revenue growth, and creating a differentiated customer experience through value-added partnerships and rewards ecosystems.

Core Responsibilities and Accountabilities:

• Loyalty Program Management – Design, develop, and continuously enhance the bank's loyalty and rewards programs. Manage points accrual/redemption, c...