London-Based Customer Experience Specialist (Permanent)

Acolad Finland Oy

Full-time Customer Service
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Location
Remote, Remote, Finland
Posted
July 24, 2026

Job Description

Acolad, based in London, is seeking a Customer Service Officer to join the Customer Excellence Team. The role is office-based in London and offers a permanent contract.

You will be responsible for data entry, monitoring inboxes and phone lines, responding to client inquiries, processing transcription requests and invoices, and handling complaints while ensuring SLA compliance with client contracts. Fluent written and spoken English is required, along with excellent attention to detail, fast

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