Lobby Hostess

Full-time Other

Job Responsibilities

• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
• Assist guests with resort activity enquiries and requests
• Ensure that established levels of guest service are maintained at all times within the reception area
• Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated to maximize guest satisfaction
• Ensure that guest errands are executed as directed
• Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained
• Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane, and airport transfers
• Handle difficult situations effectively following resort policies and procedures
• Perform all duties and responsibilities in a timely and ...