Location
cuautitlán, cuautitlán, Mexico
Posted
July 23, 2026
Job Description
Role Overview
Customer Support, Quality Assurance, and Workforce Management – oversee all representative activities, including coaching, calibration, and monitoring, with support from the QA team. Responsible for coordinating front/back‑line call center processes and ensuring compliance across all digital platforms (FB, Twitter).
Responsibilities
- Oversee all representative activities, including coaching, calibration, and monitoring.
- Coordinate front and back line call center processes.
- Lead and monitor QA activities to maintain service quality.
- Act as a change engineer for digital platforms such as Facebook and Twitter.
- Manage disciplinary actions up to and including dismissal.
- Maintain stakeholder relationships and provide regular performance reports.
Qualifications
- Two years of university/college education or equivalent.
- Minimum TOEIC score of 600 points...