LM191: Customer Care Solutions Specialist Associate
FedEx Express México
Full-time
Servicios profesionales/Consultoría
Location
cuautitlán, cuautitlán, Mexico
Posted
July 14, 2026
Job Description
Customer Care Solutions Specialist Associate
Location: Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico.
Responsibilities
- Call Quality
- CC Tracking & Monitoring
- Close the Loop
- Knowledge Management Input
- Quality Assurance & Support
- Scheduling Adherence
- Trace Quality
- Traffic Management
- Transaction Auditing (e.g., Mystery Shopper)
- VOC
- Workforce Management
Skills
- Analytical Skills
- Planning & Organizing Skills
- Influencing & Persuasion Skills
- Problem Solving Skills
Qualifications
- Bachelor's Degree or equivalent
- Language: Proficiency in English
- Experience: 1 year experience