Licensing Support Associate

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Licensing Support Associate
Role Overview
The Licensing Support Associate plays a key role in driving customer satisfaction, adoption, and retention of Schneider Electric's cloud-based data center monitoring solutions. You will support customers throughout their post-sales journey-ensuring they realize value from ITE, addressing their operational needs, and guiding them toward long-term success with Schneider Electric's digital solutions.
Key Responsibilities
Customer Engagement & Value Delivery
* Serve as the primary post-sales point of contact for EcoStruxure IT Expert customers, ensuring smooth onboarding and deployment.
* Understand and document each customer's business goals, KPIs, operational challenges, and criteria for success.
* Conduct product walkthroughs, best-practice sessions, and periodic business reviews to ensure value realization and solution adoption.
Technical & Product Guidan...