Level 2 Support Specialist

Welocalize

Full Time Computer Occupations
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Location
Noida, Uttar Pradesh, India
Posted
June 09, 2026

Job Description

Overview

The Technical Support specialist operates as the technical backbone of our support model. Each team is designed to provide deep expertise, faster resolution cycles, and end-to-end ownership of customer issues across our complex product ecosystem. Technical Support specialists act as the escalation point, ensuring that advanced technical challenges are diagnosed quickly, solved effectively, and documented for continuous improvement. 

Key Responsibilities


  • Own all escalations within your assigned team, troubleshooting complex product, integration, and system-level issues. 

  • Perform advanced diagnostics—including log analysis, API tracing, environment replication, and configuration deep dives—to determine root cause. 

  • Partner closely with engineering and product through well-structured escalation notes, ensuring precise handovers and efficient bug triage. 

  • Provide guidance and coaching within the t...

    • Job Details

    • Job Type
      Full Time
    • Category
      Computer Occupations
    • Date Posted
      June 09, 2026
    • Application Deadline
      July 19, 2026