Job Description
Company Overview
TRG's software-arm, eSkilled is a leading provider of innovative learning management systems (LMS), student management systems (SMS), and a suite of software solutions designed to enhance education and training experiences. Our products support a wide range of industries by offering eLearning solutions, SMS, LMS, and custom development.
Role Overview
The Level 2 Customer Experience Specialist plays a critical role in delivering high‑quality customer support while managing advanced system configuration, investigation, and administration tasks. This role blends customer‑facing support responsibilities with deeper technical systems expertise. You will handle escalated support cases, conduct system‑level investigations, configure LMS and SMS environments, manage document templates, and support system builds and feature testing. You act as a key bridge between Level 1 Customer Experience Specialists and the Technical/Development teams — ens...