Level 1 Service Desk Engineer - IT Support and Incident Management

Full-time Other-General

L1 Service Desk Engineer | IT Support & Incident Management Job Summary Synechron is seeking an attentive and customer-focused L1 Service Desk Engineer to provide efficient technical support for end-users across various hardware and software environments. This entry-level to mid-level role involves troubleshooting, incident logging, and service request management, ensuring swift resolution of common IT issues. The successful candidate will play a vital role in maintaining operational stability, delivering excellent user support, and contributing to overall IT service quality. Software Requirements Required Software Skills: Basic proficiency in service desk tools such as JIRA Service Desk, ServiceNow, or similar for incident logging and tracking Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) Preferable Skills: Experience with ITSM tools and ticket management systems Basic scripting knowledge to automate common tasks (PowerShell, Bash, etc.) Overall Responsibilities Lo...