Location
toronto, on, Canada
Posted
July 04, 2026
Job Description
GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Assist customers with selections, provide recommendations, assist sales associates
- Serve as a responsible alternate store key holder
While working in Lab, if applicable
- Custom fit glasses & precisely place prescription in lenses
- Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensure finished eyewear meets optical standards & cu...