Lead Workforce Forecasting & Planning Analyst
iQor (branded as iQor CXBPO™)
Full-time
Human Resources
Location
mawaque, pampanga, Philippines
Posted
July 18, 2026
Job Description
iQor (branded as iQor CXBPO™) in the Philippines is seeking a Workforce Forecasting & Planning Analyst to ensure forecast models align with strategic goals. You will manage long-, short-, and intraday volume, capacity forecasts, and collaborate with leaders to drive accurate staffing and productivity.
You will mentor teams, lead improvement projects, analyze trends, prepare hourly to monthly performance reports, and provide risk mitigation guidance to optimize customer interactions and
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