Location
toronto, on, Canada
Posted
June 19, 2026
Job Description
Join NTT DATA as a Senior Team Lead in Technical Services, working hybrid. Drive client satisfaction by managing technical incidents and leading a dedicated support team.
In this pivotal role, you’ll be responsible for overseeing all aspects of technical service, ensuring effective incident management and client communication. As a leader, you will mentor your team while contributing to service policies that support operational excellence. Your insights will help achieve seamless technology solutions for clients.
Key Responsibilities:
• Direct a team to manage service offers
• Set standards for client service satisfaction
• Troubleshoot escalated client issues
• Contribute to client proposal preparation
• Oversee client infrastructure functionality
Requirements:
• Strong foundation in technical services
• Excellent client relationship skills
• Proven experience in technical team management
• Bachelor's degree in relevant fields
• ITIL certificatio...
In this pivotal role, you’ll be responsible for overseeing all aspects of technical service, ensuring effective incident management and client communication. As a leader, you will mentor your team while contributing to service policies that support operational excellence. Your insights will help achieve seamless technology solutions for clients.
Key Responsibilities:
• Direct a team to manage service offers
• Set standards for client service satisfaction
• Troubleshoot escalated client issues
• Contribute to client proposal preparation
• Oversee client infrastructure functionality
Requirements:
• Strong foundation in technical services
• Excellent client relationship skills
• Proven experience in technical team management
• Bachelor's degree in relevant fields
• ITIL certificatio...