Lead Short Term Disability Claim Specialist

MetLife

Full-time other-general
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Location
Virtual, VIRTUAL, United States
Posted
July 01, 2026

Job Description

**Description and Requirements**
The Opportunity
Claim owner and decision-maker. Requiring experience in working and handling Short Term Disability Claims and concurrent Absence leaves. Responsible for administering claims within contractual provisions and internal /external guidelines. Establishes a relationship with claimants in order to understand their perspective on their disability/leave. Using that perspective and other information, identifies the claimantโ€™s functional capacity and leverages that capacity within the context of the contract to support and encourages return to work as appropriate. These team members will be assigned to support a variety of customers and teams based on the staffing needs on any given day.
How Youโ€™ll Help Us Build a Confident Future (Key Responsibilities)
* Provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication. Proactively communicates with the claiman...