Lead ServiceNow ITSM

Full-time Computer Occupations

Lead support activities across core ServiceNow ITSM modules including: <br /> o Incident Management<br /> o Problem Management<br /> o Modern Change Management<br /> o Service Request Management (Catalog & RITM)<br /> o Knowledge Management<br /> Configure, customize, and maintain ITSM modules based on business requirements and best practices.<br /> Perform hands-on development and configuration activities including: <br /> o Business Rules, Client Scripts<br /> o UI Policies, UI Actions, Data Policies<br /> o Access Control Lists (ACLs)<br /> Design and manage service catalog components: <br /> o Catalog Items, Record Producers, Variables<br /> o Request workflows and lifecycle management<br /> Develop and maintain automation using: <br /> o Flow Designer workflows<br /> o Approval flows, notifications, and orchestration<br /> Manage data operations includi...