Lead Service Desk Analyst

full-time Computer Occupations

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs. 

What You’ll Do 

• Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues 
• Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. 
•  Support workload...