Location
Dallas, TX, United States
Posted
July 06, 2026
Job Description
**Lead Project / Program Manager – (Customer Care Ops Support)**
**Overview**
We’re looking for a Lead Project/Program Manager to drive AI-enabled transformation across our Customer Care Operations Support organization. This role sits at the intersection of business strategy and execution—partnering across Operations, Product, Data, and Technology to bring intelligent solutions to life at scale.
The focus of this role is on leading cross-functional programs and translating strategy into execution. We need advanced AI capabilities from someone who can truly help transform how we manage technology, data, and automation across the organization. Not just support existing efforts.
**Ideal Candidate:**
+ Deep experience in driving AI-enabled transformation at scale
+ Someone who can connect data strategy, intelligent automation, and operational execution to deliver measurable business outcomes.
+ Strong technical fluency in AI/ML concepts
**Overview**
We’re looking for a Lead Project/Program Manager to drive AI-enabled transformation across our Customer Care Operations Support organization. This role sits at the intersection of business strategy and execution—partnering across Operations, Product, Data, and Technology to bring intelligent solutions to life at scale.
The focus of this role is on leading cross-functional programs and translating strategy into execution. We need advanced AI capabilities from someone who can truly help transform how we manage technology, data, and automation across the organization. Not just support existing efforts.
**Ideal Candidate:**
+ Deep experience in driving AI-enabled transformation at scale
+ Someone who can connect data strategy, intelligent automation, and operational execution to deliver measurable business outcomes.
+ Strong technical fluency in AI/ML concepts