Lead Product Support Specialist

Full-time Other-General

Job Description

Product Sustenance Lead

REPORTING LOCATION: Bangalore

SUMMARY OF POSITION AND OBJECTIVES: 

The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.

POSITION & OBJECTIVES : 

Job description:

Mandatory technical expertise needed for this “Product Sustenance Lead ” role are

Minimum 10 years of experience in application support.

Customer focused and goal orientated with keen attention to detail.

Excellent analytical and prob...