Lead Logistics Customer Experience & Operations Senior Specialist

Full time Business Operations Specialists

Job Description

Summary

Ensure smooth and reliable shipment execution by adhering to standard processes, meeting customer requirements, and achieving service level targets. Act as a key customer contact by building a strong understanding of customer needs and driving continuous improvement. Support digital transformation initiatives through proactive collaboration and operational excellence. Take ownership beyond day-to-day operations and demonstrate accountability in delivery. Build and maintain visual management systems in line with process excellence standards. Implement continuous improvement initiatives, including Kaizens and cost-saving or value-adding projects.

Key Responsibilities:

Ensure consistent service delivery aligned with customer expectations and internal standards.

Develop a strong understanding of customer requirements to enable tailored and effective service delivery.

Take on additional respo...