Lead Logistics Customer Experience & Operations Area Manager - GCA, GSC

Full time Operations Specialties Managers

Position Summary: Responsible for leading Lead Logistics Customer Experience and Operations for GCA area within GSC, while also serving as the GSC China Chongqing Site Manager. The role oversees site-level coordination and orchestrates cross-functional collaboration among all GSC China teams based in Chongqing.

Position Summary: Responsible for leading Lead Logistics Customer Experience and Operations for GCA area within GSC, while also serving as the GSC China Chongqing Site Manager. The role oversees site-level coordination and orchestrates cross-functional collaboration among all GSC China teams based in Chongqing.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Managemen...