Lead and mentor a team of Implementation Managers while continuing to own strategic customer implementations as a player-coach, balancing delivery excellence with people leadership.
Define and execute implementation strategies for complex customer deployments, proactively managing risks, dependencies, and escalations.
Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot.
Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs.
Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities.
Drive operational excellence through consistent project governance, foreca...