Lead Engineer - L3 Middleware

Presidio

Full Time Computer Occupations
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Location
Coimbatore, Tamil Nadu, India
Posted
July 14, 2026

Job Description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

KEY RESPONSIBILITIES


Escalation & Complex Incident Resolution

  • Serve as the definitive escalation authority for all P/P incidents across the middleware stack

  • Lead war-room bridge calls; drive structured incident resolution with clear action plans and stakeholder communication

  • Perform deep-dive root cause analysis (RCA) using heap dump analysis, GC log review, network traces, and vendor diagnostic tools

  • Engage IBM and Oracle vendor support (PMR/SR) with detailed diagnostic packages; drive cases to resolution

  • Author comprehensive post-incident reports (...

    • Job Details

    • Job Type
      Full Time
    • Category
      Computer Occupations
    • Date Posted
      July 14, 2026
    • Application Deadline
      August 23, 2026