Lead Customer Success Manager

Sprinklr

Full-time other-general
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Location
Remote, NJ, United States
Posted
July 08, 2026

Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale โ€” across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklrโ€™s unified platform provides powerful solutions for every customer-facing team โ€” spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management โ€” enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

**Job Description**

Sprinklrโ€™s Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable G...