Location
calgary, ab, Canada
Posted
July 20, 2026
Job Description
Become a vital part of AlgaeCal as a Customer Service Team Lead. Shape a caring team that truly prioritizes customer needs and enhances their wellness journey.
AlgaeCal is in search of a Customer Service Team Lead who can cultivate a supportive and empowering environment for a dedicated team. With at least 5 years in a customer service role and 2 years of management experience, you’ll leverage your CRM knowledge to maximize team effectiveness. This role is ideal for those who are enthusiastic about enhancing customer success through heartfelt service.
Key Responsibilities:
• Lead a caring customer success team
• Create strategies for exceptional service delivery
• Coach team members on service and sales skills
• Analyze performance metrics for continuous improvement
• Attract and contribute to a high-performance culture
Requirements:
• 5+ years in a customer-focused environment
• 2+ years in a leadership o...
AlgaeCal is in search of a Customer Service Team Lead who can cultivate a supportive and empowering environment for a dedicated team. With at least 5 years in a customer service role and 2 years of management experience, you’ll leverage your CRM knowledge to maximize team effectiveness. This role is ideal for those who are enthusiastic about enhancing customer success through heartfelt service.
Key Responsibilities:
• Lead a caring customer success team
• Create strategies for exceptional service delivery
• Coach team members on service and sales skills
• Analyze performance metrics for continuous improvement
• Attract and contribute to a high-performance culture
Requirements:
• 5+ years in a customer-focused environment
• 2+ years in a leadership o...