Location
edmonton, division no. 11, Canada
Posted
July 16, 2026
Job Description
Become the Lead Customer Service Specialist at GoodMorning.com, where you’ll resolve complex issues and drive excellence. Support a dedicated team and ensure outstanding service quality.
This position requires a strong background in customer service and leadership, with at least three years of experience in a contact center. You will manage KPIs, oversee escalations, and promote continuous improvement. Your role will involve fostering a culture of trust and collaboration, helping the team achieve business objectives.
Key Responsibilities:
• Motivate and lead team members in service delivery
• Handle complex cases and customer escalations
• Measure and analyze service metrics for performance
• Identify process improvements based on insights
• Develop training tools and procedures for new hires
Requirements:
• Minimum of 3 years in customer service
• At least 1 year in a supervisory role
• Bachelor's d...
This position requires a strong background in customer service and leadership, with at least three years of experience in a contact center. You will manage KPIs, oversee escalations, and promote continuous improvement. Your role will involve fostering a culture of trust and collaboration, helping the team achieve business objectives.
Key Responsibilities:
• Motivate and lead team members in service delivery
• Handle complex cases and customer escalations
• Measure and analyze service metrics for performance
• Identify process improvements based on insights
• Develop training tools and procedures for new hires
Requirements:
• Minimum of 3 years in customer service
• At least 1 year in a supervisory role
• Bachelor's d...