Location
kemptville, on, Canada
Posted
July 16, 2026
Job Description
Become a pivotal team leader as a Customer Experience Lead with Scotiabank in Kemptville, Ontario. This role emphasizes managing customer-focused service teams to meet financial aspirations.
You will oversee and develop Customer Experience Associates, guiding them to provide exceptional service. Your role includes acting as Officer in Charge, effectively managing escalations and emergencies, while driving enhancements to the customer experience across the branch.
Key Responsibilities:
• Lead your team of Customer Experience Associates
• Maintain strong customer relationships and service excellence
• Serve as Officer in Charge during critical situations
• Identify opportunities to enhance branch performance
• Guide implementation of new policies and practices
Requirements:
• Strong leadership and team management background
• Previous banking experience is a strong asset
• Flexible availability for scheduling
• Exceptional coaching and development capa...
You will oversee and develop Customer Experience Associates, guiding them to provide exceptional service. Your role includes acting as Officer in Charge, effectively managing escalations and emergencies, while driving enhancements to the customer experience across the branch.
Key Responsibilities:
• Lead your team of Customer Experience Associates
• Maintain strong customer relationships and service excellence
• Serve as Officer in Charge during critical situations
• Identify opportunities to enhance branch performance
• Guide implementation of new policies and practices
Requirements:
• Strong leadership and team management background
• Previous banking experience is a strong asset
• Flexible availability for scheduling
• Exceptional coaching and development capa...