Lead Customer Experience Manager

Sainsbury's

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Birmingham, England, United Kingdom
Posted
July 10, 2026

Job Description

What you’ll be doing:

  • Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
  • Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
  • Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store. 
  • Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services 
  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

    • What makes a great Lead Customer Experience manager:

  • A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the sa...

    • Job Details

    • Job Type
      Full time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      July 10, 2026
    • Application Deadline
      August 19, 2026