Location
ottawa, on, Canada
Posted
July 13, 2026
Job Description
Shape the future of customer support as a Lead Cloud Architect at Bell Canada. Focus on CCaaS solutions within Amazon Connect, enhancing customer interactions through technology.
In this role, you will centralize the architectural strategy for migrating enterprises to cloud-based contact center solutions. Your expertise in AI, machine learning, and AWS will guide teams in creating effective systems for customer engagement. A solid communicator, you will collaborate with stakeholders to deliver optimal solutions.
Key Responsibilities
- Architect and strategize scalable Amazon Connect solutions
- Oversee joint projects with external vendors
- Create integrations with AWS and third-party systems
- Drive implementation of AI capabilities and analytics
- Direct migration from legacy contact center platforms
Requirements
- 7+ years in IT architecture, at least 3 in CCaaS
- Solid scripting knowledge i...