Lead Client Success Management

Full-time Customer Service

Lead Client Success ManagementAs a Lead Client Success Management reporting to our Regional Head of CSM, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.Key ResponsibilitiesBuild and maintain strong relationships with senior decision makers and influencers across assigned global accounts.Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.Collaborate with senior Account Mana...