Lead Business System Analyst: E-Comm and Enterprise Applications
Dolby Laboratories
Job Description
We are looking for a highly versatile and experienced Lead Business Systems Analyst to join our Enterprise Applications team. This role will primarily support Salesforce B2B2C E-commerce, Salesforce Service Cloud, and related enterprise applications used across E-commerce, Customer Service, and DCS business operations.
The ideal candidate is a strong business analyst and solution partner who can understand complex business problems, translate them into scalable technology solutions, and work across multiple systems, stakeholders, and delivery teams. This role requires someone who is not limited to a single platform but can quickly understand business processes, system capabilities, data flows, integrations, and operational dependencies.
This person will partner with business stakeholders, architects, developers, BSAs, and application owners to define requirements, shape solutions, manage delivery backlogs, and drive business value through process improvement, automat...