Location
richmond hill, york region, Canada
Posted
July 04, 2026
Job Description
Join Connex Telecommunications as a Senior Manager Solution Architect, specializing in AmazonConnect and AI solutions. Drive innovative designs while balancing remote and onsite duties in Richmond Hill, Ontario.
As a Senior Manager Solution Architect at Connex Telecommunications, you will focus on designing end-to-end AI solutions tailored to customer needs. This position requires deep knowledge of AmazonConnect and the ability to create secure integration patterns across enterprise systems. You will lead workshops with technical and business stakeholders to ensure effective solution implementation.
Key Responsibilities:
• Create comprehensive AmazonConnect and AI solution architectures
• Define integration strategies for CRM, IVR, and telephony
• Facilitate business-objective translation into technical designs
• Lead solution workshops with diverse stakeholders
• Identify gaps in current contact-center integration
Requirements:
• Strong experience in AmazonC...
As a Senior Manager Solution Architect at Connex Telecommunications, you will focus on designing end-to-end AI solutions tailored to customer needs. This position requires deep knowledge of AmazonConnect and the ability to create secure integration patterns across enterprise systems. You will lead workshops with technical and business stakeholders to ensure effective solution implementation.
Key Responsibilities:
• Create comprehensive AmazonConnect and AI solution architectures
• Define integration strategies for CRM, IVR, and telephony
• Facilitate business-objective translation into technical designs
• Lead solution workshops with diverse stakeholders
• Identify gaps in current contact-center integration
Requirements:
• Strong experience in AmazonC...