Location
santiago, metropolitana de santiago, Chile
Posted
July 24, 2026
Job Description
Cloudbeds is hiring a Customer Support Manager for LATAM to lead a remote team of Support Leads delivering exceptional hotelier assistance worldwide.
You will own escalation processes, coach teammates, and drive CSAT/NPS, SLA, and FCR metrics while leveraging AI tools to raise efficiency and quality. This role requires strong hotel ops background and outstanding communication across remote teams.
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