Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Oversee lab and retail operations as a Lab and Retail Team Lead. Deliver standout customer service while ensuring operational excellence in optical processes.
In this role, you will manage both customer service and lab functionalities, ensuring that customers receive the best possible experience. You'll assist customers with eyewear selections, support your team members, and ensure compliance with optical standards. Your contributions will help solidify the success of store operations, positively impacting customer satisfaction.
Key Responsibilities:
• Ensure exceptional customer service at all times
• Assist in selecting eyewear and customer recommendations
• Serve as a key holder with store responsibilities
• Oversee proper fitting and lens prescriptions in the lab
• Maintain a safe and well-operating work environment
Requirements:
• High school diploma or GED ideally
• Significant experience in optical retail environments
• Strong math and interperso...
In this role, you will manage both customer service and lab functionalities, ensuring that customers receive the best possible experience. You'll assist customers with eyewear selections, support your team members, and ensure compliance with optical standards. Your contributions will help solidify the success of store operations, positively impacting customer satisfaction.
Key Responsibilities:
• Ensure exceptional customer service at all times
• Assist in selecting eyewear and customer recommendations
• Serve as a key holder with store responsibilities
• Oversee proper fitting and lens prescriptions in the lab
• Maintain a safe and well-operating work environment
Requirements:
• High school diploma or GED ideally
• Significant experience in optical retail environments
• Strong math and interperso...