Location
aguascalientes, aguascalientes, Mexico
Posted
June 19, 2026
Job Description
L3 Support Engineer (Python & Mongo DB)
At Capgemini, the L3 Support Engineer (Python & MongoDB) operates as a senior technical escalation point, ensuring the stability, performance, and continuous improvement of critical production systems. This role combines deep technical expertise with a strong ownership mindset, enabling rapid resolution of complex issues while driving long-term reliability and optimization initiatives.
As a mid-to-senior professional, you are expected to work autonomously, influence technical decisions, and collaborate cross-functionally to elevate service quality and operational excellence.
Responsibilities & Scope
- Act as the final escalation point (L3) for complex incidents affecting Python-based applications and MongoDB environments.
- Lead root cause analysis (RCA) efforts and implement sustainable fixes to prevent recurrence.
- Ensure high availability and performance of production systems throu...