Location
mexico metropolitan area, guadalajara, Mexico
Posted
July 18, 2026
Job Description
Key Responsibilities: - Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases. - Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity. - Develop and maintain scripts and tools for monitoring, automation, and reporting. - Document troubleshooting steps, solutions, and best practices for knowledge sharing. - Participate in on-call rotation and provide timely responses to critical incidents. - Communicate effectively with stakeholders, providing updates and post-incident reports. - Collaborate with development teams to identify root causes and implement long-term solutions. Required Skills & Qualifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - 3 years of experience in L3 support or similar roles. - Strong proficiency in Python programming, experience with FastAPI framework and scripting. - In-depth knowledge of MongoDB. - Experience with mo...