L3 PCCE & UCCX Engineer

Full-time Computer Occupations

Job Description:

3LI-DNI
Expert Knowledge
PCCE
•Cisco Packaged Contact Center Enterprise (PCCE) architecture and deployment
•Cisco Unified Customer Voice Portal (CVP) scripting and administration
•Cisco Unified Intelligence Center (CUIC) reporting and analytics
•Strong understanding of contact center operations and best practices
UCCX
•Cisco Unified Contact Center Enterprise (UCCX) integration
•Cisco Unified Communications Manager (CUCM) configuration and administration
•Cisco Voice Gateways (ISR/ASR) setup and troubleshooting
•SIP, H.323, and MGCP protocols

Working Knowledge:
•Network, VPNs, Firewalls and VMware / Cisco UCS
oKnowledge and experience in Cisco networking technologies, including routing, switching, BGP and EIGRP
oExperience with network security technologies, including firewalls, VPNs, and Wireshark
oVirtualization platforms (VMware vSphere, Cisco UCS) ...