L2 Windows

Full-time Computer Occupations

Primary Skills:<br /> ITSM Operations & Windows Endpoint Management<br /> <br /> As an L2 Windows Support Specialist, you will be the operational backbone of our global endpoint environment. Your primary focus will be delivering high-quality IT service management while handling complex escalations from L1 teams.<br /> <br /> ITSM & ITIL Excellence (Global Scope):<br /> You must have a strong foundation in ITIL methodologies with a proven track record of operating within a global support model. You will be responsible for strictly adhering to SLAs while managing Incidents (rapid service restoration), Service Requests (standard operational tasks), and actively participating in Problem Management (identifying root causes of recurring endpoint issues).<br /> <br /> Modern Management Support:<br /> You will support and troubleshoot modern Windows-based environments. This includes operational experience with Windows Au...