Job Description
Mandatory Skills:
1. Windows OS, hardware Troubleshooting.
2. ITSM(ServiceNow, Remedy, etc.).
3. Installation and Configuration of desktops, laptops, mobile devices, printer and associated Peripherals and related Software.
4. End user support.
5. Ticket resolution.
6. Technical support, incident & problem management.
7. Knowledge on- Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations, Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall, O365
Key Responsibilities:
Provide break/fix support for desktops, laptops, and peripherals
Re-image devices and reinstall/configure applications as needed
Troubleshoot Windows OS, hardware, and enterprise applications
Coordinate with third-party vendors for escalations and...