L2 Support Specialist || L2 Application Support

Full-time Other-General

L2 Support Specialist / L2 Application Support

Location: Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

• Actively provide support for resolution of L2 issues with detailed analysis.
• Help with code fixes and rigorous testing where required.
• Good knowledge of Unix, SQL and scripting languages.
• Work on supporting Product servers and clients on cutting-edge platforms.
• Contribute to our continuous improvement and continuous delivery.
• Continually focus on enhancing the performance of the applications.
• Work effectively in collaboration with other team members.
• Provide technical feedback and support to Development teams.
• Perform detailed RCA of issues in production and implement corrective actions.
• Validate collaboration and communication skills, being able to lead in a global environment.

Qualifications

• 3+ years of relevant exper...